1	Strategic Plan: A Platform for Change Integrating The Alaska Job Center Network
2	Alaska Job Center Network Vision The Alaska Job Center Network creates opportunities for Alaskans to obtain employment, training and social services in a convenient and timely way resulting in satisfied customers – both employers and job seekers in order to promote self-reliant families and a healthy economy.
3	Achieving the Vision First we ensure our activities align with and reinforce our principles: Customer Service Focus Customer Choice Performance Driven Universal Access Integration
4	Achieving the Vision The key to realizing the vision is integration We can build on our successes We have co-location We can build on that to achieve integration
5	Goals for Integration Governance & Management Clear accountability for INTEGRATION Customer Processes No wrong door or duplicated steps Staff Processes Cross trained, team-based, motivated staff Systems Reduce duplication and integrate systems
6	Governance & Management Management Redesign Evaluate and implement new models to share management responsibilities for Job Center management across agency partners. Job Center Certification Under WIA the board must review and certify that each of the Comprehensive Job Centers in Alaska is in compliance with the state plan and WIA every two years. Staff and members of the board are visiting each job center to assess the job center and make recommendations for continuous improvement. Regional Councils Establish regional councils to increase local engagement of employers, education partners and economic development activities. Underway with six proposals received. Communications Plan Internal and External communications and employee engagement. Roll-out AJCN Strategy – Platform for Change to Job Center staff by end of July, 2004. Include feedback mechanisms and promote local initiatives. Link to the AWIB Marketing Plan for external communications.
7	Customer Processes Common Orientation Utilize a user friendly, internet-based orientation tool to standardize orientation efforts across various programs. Tool designed to be adapted for each job center, reflecting their specific staff, facilities and programs. Juneau prototype has been completed. Customized Employment Grant Through a focus on five job centers serving the seriously disabled population, design and implement an integrated case management process. Leverage process changes to increase integration within job centers. Job Center Redesign Job Center management teams at the five centers included in the CEG grant are developing business plans and specific recommendations that further integrate their services and improve overall customer service.
8	Staff Processes Staff Development Continuation of the Job Center Academy process and enhance it to include leadership and staff development that encourages cross training and collaboration across job center partners and programs. Greeter/Navigator Pilot and evaluate the use of common greeters at Job Centers. Using more seasoned staff, develop ‘triage’ techniques to assist a client in rapidly accessing services.
9	Systems Common Intake and Assessment Identify and pilot common intake and assessment tools to determine those elements that are common to all programs. Current efforts in Wasilla will be evaluated and considered in the strategic system objectives (below). Strategic Systems Objectives Inventory current systems, overlaps and potential gaps. Develop a vision for system integration and define medium and long-term actions to move closer to the vision.
10	Alignment Summary
11	Projects Being Tracked PROJECT STEWARD Staff Development Nelson Common Orientation Rogers Customized Employment Grant (CEG) Sinnott Job Center Redesign Sinnott Management Redesign Nelson Job Center Certification Shiffer Regional Councils Farnham Common Intake and Assessment Farnham Greeter / Navigator Mill Strategic Systems Objectives Nelson Communications Plan Farnham
12	Questions & Ideas? How does this vision align with your own goals? What can you suggest that will promote the strategy in your office? How can we help you? Feedback now or later! – Call or email members of the Operations Council, Use the AJCN Website (http://www.jobs.state.ak.us/jcoc.htm). Watch the website for updates to the strategic plan and news of our results.